Return & Refund Policy

Last Updated：07/30/2025

Thank you for choosing. We are committed to providing you with quality products and services. If you are not satisfied with your purchase, please request a return or exchange within the specified period. We are committed to providing you with quality products and services. If you are not satisfied with your purchase, please request a return or exchange within the specified period.

1. Return and Refund Terms

Acceptable returns

• Product quality issues：E.g.Broken headbans, deformed headbands, or severe color differences.
• Wrong product shipped: If the product you received does not match the order.
• Unused and unopened: The product must be in its original packaging (including the original box, labels, etc.

Non-returnable situations

• Used or unsealed personal hair accessories.
• Return due to personal preference.(e.g. "I don't like the color" or "It doesn't fit me")。

Return period

• Quality issues：You can apply for a return within 30 days after receiving the product.
• Non-quality issues(e.g.If the wrong product is sent)：You can apply for a return within 7 days after receiving the product.

2. Refund Process

1. Contact Us：
   • Submit your application through Contact us or contact us through 15920979710@163.com for quick reply.
   • Provide: Order number + reason for return (with photos, such as product defects).
   • We will reply and inform the return address within 1-3 working days.
2. Return the product：
   • Using a traceable shipping method
   • Quality issues：Shipping costs are covered by us.
   • Returns not related to quality issues：Shipping costs are the buyer's responsibility.
3. Refund Processing：
   • Once we receive and inspect the item, we'll issue a refund to the original payment method within3-5 working days
   • Credit Card/PayPal: Refund processing time may be delayed depending on the bank.

3. Exchange Policy

• If you require an exchange (e.g., if the headband is the wrong size or the wrong color was sent), please indicate this in your return request.
• Exchanges are subject to stock confirmation. If there is no stock, a refund will be arranged.

4. Special Circumstances

• International Orders：No refunds will be made if customs duties or import taxes are involved.
• Gift Orders: The original order number is required to process returns or exchanges
• Promotional/discounted items：No returns or exchanges accepted unless quality issues

5. Contact Us

If you have any questions, please contact customer service via the following methods:

• 📧 Email：15920979710@163.com
• 📞 Online Customer Service：Contact Us
• ⏰ Working Days：Monday-Friday 9:00-18:00(Except holidays)